At Luxwiset, we are committed to providing a seamless and efficient shipping experience for our customers. Below are the details of our shipping policy to help you understand the process better.
Processing Time
- Order Processing: Once your order is placed, we take 1-2 business days to process and prepare your items for shipment. During peak periods, processing times may extend slightly, but we will keep you informed of any delays.
Shipping Rates & Delivery Times
- Domestic Shipping (Australia): We offer free standard shipping across Australia for all orders. Delivery typically takes 3-7 business days after the order has been processed.
- Express Shipping: For faster delivery, we offer express shipping at a flat rate of [insert rate]. Delivery usually takes 1-3 business days.
- International Shipping: We ship worldwide! International shipping rates are calculated at checkout based on your location and the weight of your order. Delivery times vary by destination, typically ranging from 7-21 business days.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package’s progress on our website or directly through the carrier’s website.
Customs and Duties
- For international orders, please be aware that customs fees, duties, and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping charges at checkout. We recommend checking with your local customs office for more information.
Shipping Address
- Please ensure that your shipping address is accurate and complete. Luxwiset is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error in your address after placing your order, please contact our customer service team immediately.
Delivery Issues
- If your package is lost or delayed beyond the expected delivery time, please contact our customer service team. We will work closely with the carrier to resolve the issue and ensure your satisfaction.
Contact Us
- If you have any questions or concerns regarding our shipping policy, please feel free to contact us at [insert contact email or phone number]. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing Luxwiset. We look forward to serving you!